Commerce Retention Engine for South Asia Shoppers

Engineering repeat revenue by unifying data, creative and loyalty for South Asia retail brands.

Unify zero and first-party data

Consolidate store, marketplace and D2C signals so segmentation reflects real-life buying behaviour across South Asia.

Pipe replenishment triggers and high-value cohorts into automation journeys that merchandisers can act on weekly.

• Prioritise identity resolution before chasing new tools.
• Feed creative squads with category-level insights.
• Expose purchase latency metrics to finance early.

Design value-led communications

Customers in India, Bangladesh and Sri Lanka respond to contextual storytelling, not blast promos. Mix education, community and limited drops per segment.

Refresh loyalty propositions quarterly so members feel progression and exclusivity.

• Blend short-form video with long-form buying guides.
• Use progressive profiling to unlock preferences.
• Keep call-to-actions localised for each market.

Operationalise CX pods

Marketing, product and CX must share dashboards. Daily syncs keep fulfilment, service recovery and merchandising aligned.

Empower pods to launch experiments every sprint and retire those that do not improve LTV.

• Create playbooks for stockouts, delays and escalations.
• Reward squads for NPS and retention gains.
• Document learnings inside a searchable library.